Delivery Information

Delivery Information

 

What method will you use to ship my order to me?
GigaBean ships most orders via Australia Post eParcel, however our larger products or large orders may be shipped by alternate means such as TNT Road Express.
 
After I place an order, how long will it take for me to receive it?
As a rough guide NSW customers should receive their item within 1-2 days, VIC/QLD/ACT customers within 2-4 days and other areas within 4-7 days. Shipping delays can happen however, and these are out of our control.
 
If I Preorder an item when will it be sent?
If you preorder an item it will be shipped the day it becomes available.
 
Do you ship to overseas customers?
Currently GigaBean does not ship to addresses outside Australia.
 
My order has shipped, so where is it?
Once you have successfully placed your order and received e-mail confirmation back from us, you can email us to request a tracking number.
 
Lost in transit deliveries - what's your policy?
In the unlikely event that an order is lost during shipment, we will do our best to replace it as soon as possible (depending upon product availability). 
 
If you believe that your order is lost in transit, please contact us using the Gigabean Contact Us Form making sure to include as much detail as possible including your Order Number, Name, Email and a Phone Number.
 
In order to confirm that an order shipped via post has indeed been lost, we must wait fourteen (14) business days before replacing it, as most 'missing' items are located within the postal system during this period, as advised by Australia Post.
 
It may also be advisable to contact your local Australia Post delivery centre to see if they are holding the order, having already tried unsuccessfully to deliver it to you.
 
Can I have my order sent to an address other than my own?
In most cases, yes. However, for security reasons we are only able to make delivery of certain orders to the home address of the person placing the order, the credit/debit card holder.
 
Please Note: Orders being sent to an alternative delivery address may be subject to security checks and delivery times will therefore be extended.
 
Is it possible to specify a particular delivery time ?
Unfortunately, no. As we primarily rely on Australia Post's delivery network, we are unable to issue specific delivery timeframes to delivery drivers.
 
Do I need to be at home to sign for my delivery?
You will have to sign for your delivery as it will be shipped via Registered Post. As such Australia Post are unable to follow specific delivery instructions such as "leave the parcel on the doorstep" that would result in a parcel being delivered without a signature being obtained.
 
Please Note: If nobody is at the delivery address to sign for the parcel(s), Australia Post will hold your order for you at your local Australia Post office or delivery centre. In most cases, a card will be left at the address to advise you what to do in this case.
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