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Terms & Conditions

Warranty Terms & Conditions
Please read the following terms & conditions before proceeding with the warranty applications.
GigaBean warrants to the original purchaser that the product or any part thereof (except the items listed below) is free from defects in material or workmanship under normal installation and use.

1. Customers must first apply for a return merchandise authorisation (RMA) before returning any product to GigaBean. When returning an item, it must be returned with the appropriate RMA number/numbers clearly visible outside the packaging. Product returned without a visible RMA number may be rejected. Any returns outside of warranty claims, are subject to our prior approval. Please use the “contact us” link on the left of this page.

2. ACCC guidelines for the refund of faulty goods within warranty periods state; if the goods returned have had a fair amount of use, GigaBean is allowed to offer partial refund or replacement only based on the remaining warranty period based on the original invoice

3. Please select your items carefully before ordering. If in doubt, ask us for advice before making a purchase. Returns will not be accepted for “change of mind”, incorrectly ordered or unsuitable stock. Returns under this category will be at GigaBeans discretion and may attract a restocking fee which is fixed at the current market value less 20%.

4. We reserve the right to reject any returns unless goods are returned to us in its original packaging and complete accessories. Returns of products that have been dropped/damaged/modified/tampered/manufacturer labels removed will not be accepted. Goods that have already been opened are subject to our testing and approval and may require additional time to process.

5. If goods received are not as per your order, please inform GigaBean within 24 hours of receiving the delivery. Do not open any packaging or use the goods at all, it will be deemed as an acceptance of goods and return of goods will be rejected

6. There will be no credit or refund given on the price difference of ordered items due to price drops once the product has been processed and shipped out. Prices can be volatile and we do not control the price fluctuations.

7. Unless faulty, we do not accept any returns of any opened and used products that may breach the health & safety regulations such as headsets, ear pieces and headphones.

8. GigaBean reserves the title of ownership for any extra or incorrect goods shipped as result of our error. We will arrange shipments to recover these goods, and cover the cost in resolving this issue.

1. Products returned for a warranty claim will generally be repaired, replaced with new or refurbished, upgraded or refunded by the manufacturers, based on their discretion.

2. Warranty is provided solely on products sold by GigaBean. Any other faulty products used in conjunction, not purchased from GigaBean will not be covered under warranty.

3. GigaBean will NOT be liable in any way for incidental, consequential or indirect loss resulting from faulty items. GigaBean is not responsible for any data loss; backing up of data is the responsibility of the customer. GigaBean does not provide a backup or data recovery service when sending products with internal storage for warranty claims. Be aware that internal memory may be wiped or replaced of products like digital photo frames.

4. Warranty will be rejected for non-manufacturing defects if the item is found to be mishandled, modified, tampered, abused, physically damaged, improperly installed and used, or damaged caused by power surges, electrical faults and lightning strikes. Products returned that show evidence of user induced damage, tampering or modification, will be denied.

5. In accordance to Return to Base warranty policy; all shipping charges for product returned to GigaBean incurred in a warranty claim will be at the expense of the customer. GigaBean will only pay for the return freight to the customer. If a warranty claim is rejected, return freight will be at the expense of the customer.

6. Warranty returns must be properly packaged. (please provide original packaging if possible or adequate safe packaging as insufficient safe packaging will result in warranty being voided). Items damaged in transit back to GigaBean will be rejected. Please ensure sufficient packaging is used when retuning items. If unsure please contact us before shipping for advice.

7. Turnaround time for warranty returns may depend on the availability of the replacement product from the manufacturer.

8. A large percentage of warranty returns are tested to be without fault. In the event the product is not faulty, GigaBean reserves the right to charge a maximum fee of $45 per product for time spent on testing the product.

9. GigaBean will not be responsible for keeping any warranty returns that are unclaimed/unpaid for more than 3 months. Customer must always leave a valid contact detail for warranty.


Warranty cover will not apply to:
1. Any product that has not been installed in accordance with the installation instruction supplied by the equipment manufacturer.

2. Any product that is repaired or altered by anyone other than our own service department, where products disassembled or repaired in such a manner that performance or functionality is affected.

3. Any product that fails or is damaged as a result of improper storage, operation under abnormal conditions, misuse, neglect, abuse, accident, act of God or maladjustment of consumer controls. Short circuiting the equipment will be considered misuse and will cause the product not to be covered by the warranty.

4. Accessories and consumable goods such as remote controls, if they are a result of heavy use, or shows sign of normal wear and tear.

5. Any defect or damage caused by or resulting from the connection or attachment to the product that has not been approved by the manufacturer for connection or attachment to the product.

6. Defects or damage due to spills of liquid or other substances (water damage, dust, cigarette), excessive temperature or humidity and environmental conditions.

7. Aesthetic or surface damage or scratches to all plastic surfaces and other external parts damaged due to normal customer use.

8. Any product or part thereof which has suffered through alteration or defacement of the serial number or warranty seals as such where an unauthorised service personnel opening the product without permission from GigaBean.